Competitive Analysis in the Social Sphere: Learning from the Best to Enhance Your Strategy

Competitive Analysis in the Social Sphere: Learning from the Best to Enhance Your Strategy


Competitive analysis has never been more critical, especially in the realm of social media. For B2B firms and brands aiming to scale, understanding your competitors is a crucial part of a business plan. Why? Because mastering the art and science of social data analysis and social intelligence, can make or break your competitive edge. In this blog, we'll break down how to conduct a robust competitive analysis, dig into key metrics that matter, and even throw in some real-world examples to show you how it's done.

The Cornerstone of an Effective Strategy

If you're still on the fence about the importance of competitive analysis, here’s an important statement to take on board: it's absolutely vital for your brand's success. In a data-rich report from Forrester Research, companies that engaged in insightful competitive analysis saw a 20% increase in their market share within a year. Impressive, right?

Understanding your competitors provides you with the opportunity to find gaps in the market, improve your products, and offer something that others are failing to provide. It’s not just about keeping tabs; it’s about taking that knowledge and leveraging it to your advantage.

Say you're a SaaS company focusing on customer relationship management (CRM) solutions. If your top competitor just rolled out a feature for automated customer surveys and it’s getting rave reviews, you might consider either enhancing your existing survey features or adding a new dimension to your offering.

We’re talking about actionable insights here, not just mere observations. After all, knowing is half the battle. The other half is what you do with that knowledge.

So, competitive analysis isn't a 'one and done' kind of task. It's an ongoing process that should be woven into the fabric of your business strategy. Without it, you're essentially flying blind in a landscape full of pitfalls and opportunities. Don't miss out; make competitive analysis a cornerstone of your social data analysis and social intelligence efforts.

Key Elements of a Competitive Analysis

The Building Blocks of Insight

Alright, so you're sold on the importance of competitive analysis. The next step? Knowing what to look for. There are several key elements that should be on your radar when dissecting your competitors' social media strategies. Let's break 'em down.

1. Audience Engagement:

You want to see how people are interacting with your competitors, right? Look at likes, shares, comments, and overall engagement. High engagement often points to resonating content and effective social media management. For instance, Adobe's Creative Cloud service consistently nails this by posting tutorial videos and user-generated content that get tons of positive interaction.

2. Share of Voice

This measures how much of the overall conversation your brand owns compared to competitors. Let's say there are 100 posts talking about CRM software. If 30 of those posts are about your brand and 70 are about competitors, your share of voice is 30%. The goal? Increase that percentage.

3. Content Analysis

What kinds of content are your competitors posting? Blog posts, videos, podcasts? See what's working for them and consider how your content stacks up. You might find inspiration to venture into new content mediums that could be fruitful for your brand.

4. Posting Frequency

Some brands tweet like there’s no tomorrow, while others post sparingly but with high-quality content. Either strategy can work, but knowing your competitor’s frequency can help you find your own sweet spot.

5. Customer Frequency

Never underestimate the power of customer testimonials and reviews. They can provide incredible insights into what a company is doing right or wrong. Don't just read the good stuff; dive into criticisms to find out what gaps you can fill.

6. Innovations and Features

Always be aware of new services, tools, or features your competitors are rolling out. This can give you a sense of the direction the industry is heading and help you prepare for changes.

These are your building blocks, the fundamental elements you'll need to focus on to really get a leg up on the competition. Companies like Salesforce and HubSpot have turned competitive analysis into an art form, continually tweaking their offerings based on what the landscape tells them.

So, now that you know what to look for, how do you actually go about doing it? Stay tuned, we've got some killer tools and platforms to help you nail your competitive analysis.

Learning from the Best: Case Studies

Imitation is the Highest Form of Flattery

Learning from industry leaders can fast-track your understanding of what works and what doesn’t in the realm of competitive analysis. Let’s take a look at some brands that have absolutely nailed it, along with some valuable takeaways.

1. Salesforce: The Cloud Computing Giant

Salesforce, a leading CRM software provider, used competitive analysis to identify gaps in the market concerning customer service. They rolled out their Service Cloud, targeting these gaps, and saw a 24% year-over-year growth, as stated in their 2021 Annual Report.

Key Takeaway: Adaptability and responsiveness to market trends are crucial.

2. Adobe: A Masterclass in Enagement

Adobe's Creative Cloud service has one of the most engaged communities on social media. They regularly showcase user-generated content and host tutorials, maintaining a high level of interaction. Adobe Creative Cloud has an engagement rate that is 2.5 times higher than the industry average.

Key Takeaway: High-quality, relevant content is the kingpin of customer engagement.

3. HubSpot: Inbound Marketing and Customer-Centricity

HubSpot redefined inbound marketing by focusing on creating content that addresses the problems and needs of their ideal customers. Their CMO, Kipp Bodnar, said in an interview with Forbes, 'Finding customers starts with figuring how who your ideal customer actually is. For small company marketers, they should spend the appropriate amount of time building buyer personas'.

Key Takeaway: Content should solve problems for customers. Period.

By examining these case studies, we can observe a pattern: the importance of knowing your competitors, staying adaptive, and using that knowledge to provide real value to your customers. As the old adage goes, 'If you know the enemy and know yourself, you need not fear the result of a hundred battles'.

So, who are you keen to learn from?

Actionable Steps for Businesses

Your Next Moves

Alright, you've got the insights; now it's time for action. Start by auditing your current social strategy, then pick a competitive analysis tool to track key metrics. Update your content calendar based on your newfound wisdom and keep an eye on those competitors!


Competitive analysis isn't just an option; it's a necessity for any B2B firm or brand looking to excel in today's digital landscape. By scrutinizing key metrics, learning from industry leaders, and continually adapting your strategy, you're setting the stage for long-term success.

Published on 2023-10-6 10:10:24